Returns & Exchanges

At Props, we stand behind our high-performance electronics with a 30-day satisfaction guarantee. If your gear isn't meeting your technical standards, we offer streamlined returns and exchanges to get you back to peak productivity.

Return Process

• 1.
  Initiate Return

  Visit our online portal and enter your order number and email address to select the electronics you wish to return.

• 2.
  Pack Your Device

  Securely place the item in its original packaging, including all accessories, cables, and manuals to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it at any authorized courier location.

• 4.
  Inspection & Refund

  Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.